Joe is at vrmcrm2010, Harvard law school, Cambridge, MA.

It seems to be the first time the VRM and the CRM community has met in a conferencing format and one of the first times the VRM community has had a large workshop outside of IIW.

Interesting topics, smart people, good debate and a nice sense of optimism. It’s nice to see people from the CRM world think about relationships with their customer (individual) hats on.

I’m pretty sure I’m the only person here from (South) Africa and I suspect I spent the most time on a plane to get here.

So far the idea that sticks in my head is: “too many silos”. I have a long list of notes and ideas for blog posts.

A few photos..